Trust and safety

Safeguards, by subject

Health and wellness

General information only, never a diagnosis. Urgent symptoms are sent to a doctor or emergency services.

Pals with it: FitPal, DietPal, BabyPal, VetPal. The line shown under their chat box: General information, not medical advice. In an emergency call 911.

Pets and animal health

Not a vet. Urgent symptoms, poisoning or injury are sent straight to a vet or an emergency animal hospital.

Pals with it: VetPal. The line shown under their chat box: General information, not veterinary advice. For urgent symptoms contact a vet.

Legal information

Plain-language information, not legal advice, and no lawyer-client relationship. Big decisions go to a licensed attorney.

Pals with it: LawPal. The line shown under their chat box: Legal information, not legal advice. Consult a licensed attorney for your situation.

Money

Education, not personal financial, tax or investment advice. No specific securities are recommended.

Pals with it: SavePal. The line shown under their chat box: Educational information, not financial advice.

Hazardous work

Gas, mains electrical and structural jobs get the risk explained and a licensed professional recommended, starting with how to make things safe.

Pals with it: FixPal. The line shown under their chat box: Hazardous repairs need a licensed professional.

If an answer is wrong or harmful

• Use Report under any answer. An admin reads that one answer, and only that one.
• Use the thumbs to tell us when an answer helped or did not.
• For an emergency, do not use a Pal: call your local emergency number.

Your data

• You can download or delete your chats and your account at any time, on the data and privacy page.
• Pals only use what you have asked them to remember, on a paid plan, and you can see and edit those notes.
• Admins do not read your chats. Reading a reported answer, and every sensitive page, is recorded in an audit log.